Privacy Policy

1. Introduction

Exact Automation Inc. respects your privacy and is committed to protecting the personal information we collect through our website, forms, communications, and business operations.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, submit a form, apply for employment, request services, or otherwise interact with us.

Exact Automation Inc. operates in Alberta, Canada, and provides automation, controls, instrumentation, electrical, SCADA, PLC, HMI, commissioning, troubleshooting, and related technical services, primarily for industrial and oil and gas clients.

2. Personal Information We Collect

We may collect personal information that you choose to provide to us, including:

Name

Company name

Job title

Email address

Phone number

Mailing address or business address

Project details or service request information

Facility, site, or operational information you choose to submit

Information included in messages, emails, forms, or uploaded documents

Resume, employment history, certifications, safety tickets, references, and other job application details

Any other information you voluntarily provide to us

We may also collect limited technical information when you visit our website, including:

IP address

Browser type

Device type

Pages visited

Time spent on the website

Referral source

General location information

Cookies and similar website analytics data

3. How We Collect Information

We may collect personal information when you:

Submit a contact form

Request a quote or consultation

Ask about our services

Apply for employment

Email, call, or message us

Subscribe to updates or communications

Interact with our website

Provide information during business development, project planning, service delivery, or employment recruitment

We only collect personal information for reasonable business purposes.

4. How We Use Personal Information

We may use personal information to:

Respond to inquiries

Contact potential clients

Assess whether our services are a fit for your project or company

Prepare quotes, proposals, estimates, or service recommendations

Provide automation, controls, instrumentation, electrical, SCADA, PLC, HMI, commissioning, troubleshooting, and related services

Manage client relationships

Communicate about current or future projects

Schedule calls, meetings, site visits, or service work

Process employment applications

Evaluate candidates for employment or contractor opportunities

Verify qualifications, certifications, safety tickets, work experience, or references where appropriate

Improve our website, marketing, and business operations

Send business communications where permitted by law

Meet legal, regulatory, safety, insurance, accounting, and operational requirements

Protect our business, employees, clients, systems, and property

5. Employment Applications

If you apply for a position with Exact Automation Inc., we may collect and use your personal information to evaluate your application, assess your qualifications, contact you about opportunities, verify information you provide, and manage the recruitment process.

This may include reviewing your resume, work experience, education, trade certifications, safety tickets, references, availability, and other job-related information.

We may retain applicant information for future opportunities unless you ask us not to, or unless we are required to keep it for legal or business purposes.

6. Consent

By submitting personal information to us through our website, forms, email, phone, or other communication methods, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, contractual, safety, or operational restrictions. Withdrawing consent may limit our ability to respond to your inquiry, provide services, process an application, or continue a business relationship.

7. Communications and Marketing

We may contact you by email, phone, text message, or other electronic means to respond to your inquiry, discuss services, provide project-related information, or follow up on a business relationship.

We may also send commercial electronic messages where we have your consent or where otherwise permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly at [email protected].

8. Disclosure of Personal Information

We do not sell personal information.

We may share personal information only when reasonably necessary, including with:

Employees, owners, contractors, or team members of Exact Automation Inc.

Service providers who help operate our website, email, CRM, hosting, analytics, forms, scheduling, marketing, IT, or business systems

Professional advisors, including lawyers, accountants, insurers, and consultants

Clients, vendors, subcontractors, or project stakeholders where necessary for service delivery

Government, regulatory, safety, legal, or law enforcement authorities where required or permitted by law

Third parties involved in a business transaction, such as a merger, acquisition, financing, sale, or restructuring

Where practical, we require service providers to protect personal information and use it only for the purpose of providing services to us.

9. Website Analytics, Cookies, and Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use our website, improve website performance, measure marketing effectiveness, and improve user experience.

Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

We may use third-party tools such as Google Analytics, Meta Pixel, CRM tracking tools, form tools, scheduling tools, or similar platforms. These providers may process information according to their own privacy policies.

10. Cross-Border Storage and Processing

Some of our service providers may store or process information outside Alberta or outside Canada. When personal information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction.

We use reasonable steps to protect personal information handled by our service providers.

11. Safeguards

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

These safeguards may include:

Password-protected systems

Access controls

Limited internal access

Secure cloud-based platforms

Anti-malware and security tools

Staff awareness and internal procedures

Secure disposal or deletion where appropriate

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

12. Retention of Personal Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, regulatory, insurance, tax, employment, accounting, safety, operational, or dispute-resolution purposes.

When personal information is no longer required, we will securely delete, destroy, anonymize, or archive it according to our business practices and legal obligations.

13. Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you, or ask us to correct inaccurate or incomplete information.

To make a request, contact us at:

Exact Automation Inc.
Privacy Contact: Cody Shepherd
Email: [email protected]
Mailing Address: Bay #5, 403 2nd Ave West, Brooks, Alberta T1R 0S3

We may need to verify your identity before responding. We may refuse or limit access where permitted or required by law.

14. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will take reasonable steps to contain, assess, and respond to the incident.

Where required by law, we will notify the appropriate privacy authority and affected individuals.

15. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies before providing personal information.

16. Children’s Privacy

Our website and services are intended for businesses, industrial clients, adult job applicants, and professional users. We do not knowingly collect personal information from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

Exact Automation Inc.
Privacy Contact: Cody Shepherd
Email: [email protected]
Address: Bay #5, 403 2nd Ave West, Brooks, Alberta T1R 0S3oks, Alberta T1R 0S3